50.00€ /kg
Based on 17
reviews
A delight but fragile. Despite the care taken in packaging the parcel and the tin box of biscuits. Upon opening the box, I found that they were broken except for 4. Delicious to consume but difficult to offer! (Translated review)
Madame Plantefeve, Thank you for taking the time to share your opinion and we are delighted that you enjoyed the indulgence of our Almond Tuiles from Tolosa. However, we are sincerely sorry to learn that the majority of the tuiles arrived broken despite the care taken in their packaging. Their fineness, which gives them their crunch, unfortunately makes them particularly fragile during transport. In order for our after-sales service to handle your request, we invite you to send a few photos of the damaged products, along with your order reference, to the following address: venteenligne@agour.com Thank you for your understanding and we hope that you will soon be able to fully enjoy our Basque specialties. Best regards, Maison Agour Etxea
Very well (Translated review)
Fabulous (Translated review)
My indulgence (Translated review)
Not tasted yet (Translated review)
Arrived in crumbs (Translated review)
Mr. Noel, We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer. In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation. We invite you to write to us at venteenligne@agour.com specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only. Best regards, Maison Agour Etxea
I love it.... I empty the box in the blink of an eye. The biscuit is light, crunchy, and the almonds are very present. (Translated review)
Ok (Translated review)
Good (Translated review)
Sorry, I mentioned it in the first review. Exquisite flavor but they arrived broken into pieces and powder. (Translated review)
Mr. García Batalla, We thank you for your message and regret that your product arrived damaged. Despite the care we take in preparing our shipments, it can unfortunately happen, although rarely, that the transport is not careful enough. The flavor remains the same, but we completely understand your disappointment. When you receive your order, please feel free to send a photo of the product in question to our after-sales service at the following address: venteenligne@agour.com. This will allow us to examine the situation and offer you an appropriate commercial solution. Thank you for your understanding and trust. Sincerely, Maison Agour Etxea
Based on 17
reviews
A delight but fragile. Despite the care taken in packaging the parcel and the tin box of biscuits. Upon opening the box, I found that they were broken except for 4. Delicious to consume but difficult to offer! (Translated review)
Madame Plantefeve, Thank you for taking the time to share your opinion and we are delighted that you enjoyed the indulgence of our Almond Tuiles from Tolosa. However, we are sincerely sorry to learn that the majority of the tuiles arrived broken despite the care taken in their packaging. Their fineness, which gives them their crunch, unfortunately makes them particularly fragile during transport. In order for our after-sales service to handle your request, we invite you to send a few photos of the damaged products, along with your order reference, to the following address: venteenligne@agour.com Thank you for your understanding and we hope that you will soon be able to fully enjoy our Basque specialties. Best regards, Maison Agour Etxea
Very well (Translated review)
Fabulous (Translated review)
My indulgence (Translated review)
Not tasted yet (Translated review)
Arrived in crumbs (Translated review)
Mr. Noel, We are sincerely sorry to learn that your order arrived in crumbs. This situation does not correspond to the experience we wish to offer. In case of damage observed upon opening the package (breakage, deterioration), we invite you to contact our after-sales service within 7 working days from receipt (or collection at a relay point). Your complaint must be accompanied by photos of the packaging and products to verify the situation. We invite you to write to us at venteenligne@agour.com specifying your order number, and attaching the visuals. After review, we can proceed according to your wish for a refund, a credit note, or a reshipment of the damaged goods only. Best regards, Maison Agour Etxea
I love it.... I empty the box in the blink of an eye. The biscuit is light, crunchy, and the almonds are very present. (Translated review)
Ok (Translated review)
Good (Translated review)
Sorry, I mentioned it in the first review. Exquisite flavor but they arrived broken into pieces and powder. (Translated review)
Mr. García Batalla, We thank you for your message and regret that your product arrived damaged. Despite the care we take in preparing our shipments, it can unfortunately happen, although rarely, that the transport is not careful enough. The flavor remains the same, but we completely understand your disappointment. When you receive your order, please feel free to send a photo of the product in question to our after-sales service at the following address: venteenligne@agour.com. This will allow us to examine the situation and offer you an appropriate commercial solution. Thank you for your understanding and trust. Sincerely, Maison Agour Etxea
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