Based on 375
reviews
Not tasted yet. (Translated review)
Very good too (Translated review)
I was unlucky product arrived warm grease in the bag!!!! I did not eat (Translated review)
Mr. De Conto, Thank you for taking the time to share your experience and we are sincerely sorry to learn that your Ossau-Iraty AOP made from pasteurized milk arrived warm, with fatty matter present in its packaging, and that you therefore did not wish to consume it. During periods of high heat, our cheeses are particularly sensitive to temperature variations. Classic delivery methods are carried out in non-refrigerated vehicles, so we recommend prioritizing Chronofresh, which ensures transport under controlled temperature and helps preserve the qualities of our products during transport. Given the state of the cheese upon receipt, we invite you to contact our customer service at venteenligne@agour.com, indicating your order number and attaching, if possible, a few photos. Our team will then be able to study your situation and provide you with an appropriate response. We hope to have the opportunity to let you discover our Ossau-Iraty under the best conditions soon and to allow you to fully enjoy the flavors of our Basque gastronomy. Best regards, Maison Agour Etxea
5 excellent (Translated review)
Super good package, well packaged, nothing to report, I would recommend (Translated review)
I recommend, too good (Translated review)
excellent (Translated review)
very average for the price while the ad suggests an exceptional product (Translated review)
Dear Madame Gruel, Thank you for sharing your opinion on our Ossau-Iraty AOP, and we are sorry that its tasting did not meet your expectations. We place great importance on the quality of our Basque specialties and select our products with care to offer authentic and recognized flavors. We communicate on the exceptional nature of our Ossau-Iraty AOP, notably relying on the distinctions awarded by professional juries, with two titles of Best Cheese in the World at the World Cheese Awards in 2006 and 2011, a Gold Medal at the World Cheese Awards 2023, and a Bronze Medal at the General Agricultural Competition 2026. We understand, however, that the appreciation of cheese is subjective, and we regret that this one did not fully convince you. If you have noticed a specific problem with the product received, we invite you to contact our customer service at venteenligne@agour.com so that we can review your situation. Best regards, Maison Agour Etxea
Super good cheese shared among friends (Translated review)
Mr. Bicchierai, We warmly thank you for your feedback and are delighted that our Ossau-Iraty AOP has pleased you. We are happy to know that you shared it among friends, as our Basque specialties are also synonymous with conviviality and delicious moments to share. We hope to have the pleasure of accompanying you during your next moments of sharing, especially during the year-end festivities! Best regards, Maison Agour Etxea
Tip top (Translated review)
Based on 375
reviews
Not tasted yet. (Translated review)
Very good too (Translated review)
I was unlucky product arrived warm grease in the bag!!!! I did not eat (Translated review)
Mr. De Conto, Thank you for taking the time to share your experience and we are sincerely sorry to learn that your Ossau-Iraty AOP made from pasteurized milk arrived warm, with fatty matter present in its packaging, and that you therefore did not wish to consume it. During periods of high heat, our cheeses are particularly sensitive to temperature variations. Classic delivery methods are carried out in non-refrigerated vehicles, so we recommend prioritizing Chronofresh, which ensures transport under controlled temperature and helps preserve the qualities of our products during transport. Given the state of the cheese upon receipt, we invite you to contact our customer service at venteenligne@agour.com, indicating your order number and attaching, if possible, a few photos. Our team will then be able to study your situation and provide you with an appropriate response. We hope to have the opportunity to let you discover our Ossau-Iraty under the best conditions soon and to allow you to fully enjoy the flavors of our Basque gastronomy. Best regards, Maison Agour Etxea
5 excellent (Translated review)
Super good package, well packaged, nothing to report, I would recommend (Translated review)
I recommend, too good (Translated review)
excellent (Translated review)
very average for the price while the ad suggests an exceptional product (Translated review)
Dear Madame Gruel, Thank you for sharing your opinion on our Ossau-Iraty AOP, and we are sorry that its tasting did not meet your expectations. We place great importance on the quality of our Basque specialties and select our products with care to offer authentic and recognized flavors. We communicate on the exceptional nature of our Ossau-Iraty AOP, notably relying on the distinctions awarded by professional juries, with two titles of Best Cheese in the World at the World Cheese Awards in 2006 and 2011, a Gold Medal at the World Cheese Awards 2023, and a Bronze Medal at the General Agricultural Competition 2026. We understand, however, that the appreciation of cheese is subjective, and we regret that this one did not fully convince you. If you have noticed a specific problem with the product received, we invite you to contact our customer service at venteenligne@agour.com so that we can review your situation. Best regards, Maison Agour Etxea
Super good cheese shared among friends (Translated review)
Mr. Bicchierai, We warmly thank you for your feedback and are delighted that our Ossau-Iraty AOP has pleased you. We are happy to know that you shared it among friends, as our Basque specialties are also synonymous with conviviality and delicious moments to share. We hope to have the pleasure of accompanying you during your next moments of sharing, especially during the year-end festivities! Best regards, Maison Agour Etxea
Tip top (Translated review)
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